Securus Technologies is not a company that sits back on it’s laurels. Securus could just update the system they created and call it good, but every week research and development builds new technology or constantly upgrades what technology is already existing. It is this attitude of always improving or creating better tech services that has been the driving force behind Securus Technologies customer satisfaction.
Every week Securus receives positive emails praising different aspects of Securus service. Many users of Securus’ voice recognition software praise the technology for the ability to track down a certain voice or cross match one voice to several different sources. This technology has help many organizations prevent or solve crimes. Another aspect that customers love about Securus Technologies is the efficient and polite staff that is employed at the state of the art call center in Dallas, Texas. The customer service representatives are trained to assist law enforcement with the handling of evidence and answer customer questions in a timely manner.
CEO and President of Securus, Rick Smith stated that the staff is constantly improving Securus products and has offered tours to both customers and competitors of the brand new call center located at their headquarters in Dallas, Texas. Securus specializes in: emergency response, incident management, information management, investigation, biometric analysis, and inmate self service. Securus services over 3400 public facilities and 1,200,000 inmates daily. To read more customer comments, please click here.